Channel of Submission

S.No.	Type of cases	Channel of submission	Level of final disposal
1	Decisions on matters relating to policy formulation and changes therein	Desk/DS/Dir/Secy(Pension)	MOS(PP)
2	Amendments to Rules concerning retirement benefits	Desk /DS/Dir/Secy(Pension)	MOS(PP)
3	Exemption from immediate absorption Rules in Central Autonomous Bodies	Desk /DS/ Director	Secy(Pension)
4	References received from Ministries/ deptts. (i) Advice/concurrence based on existing orders/ instructions/ procedures settled policy not involving any relaxation or exercise of discretion (ii)Response on interpretation of rules (iii)Response on clarification of rules resulting in issue of general instructions (iv)Advice/concurrence based on existing orders/ instructions/ procedures settled policy involving relaxation or exercise of discretion	Desk Desk /DS/ Director Desk /DS/ Director Desk /DS/ Director	DS/Director Secy(Pension) Secy(Pension) Secy(Pension)
5.	Grant-in-aid to Pensioners’ Associations/Organisations	Desk /DS/ Director	Secy(Pension)
6.	Grievances relating to Pensionery benefits to individuals/ associations	Desk	DS/Director
7.	RTI matters relating to: (i) Appointment of CPIO (ii) Appointment of Appellate Authority	Section/HOO/HOD Section/HOO/HOD	Secy(Pension) Secy(Pension)
8.	Matters relating to Budget/ Establishment/Audit	Section /HOO/HOD	Secy(Pension)
9.	Any other matters	Section/ Desk /DS/ Director	Secy(Pension)

Functions and Duties

S.No.	Concerned Authority	Functions and duties
1	D/o P&PW	Policy Matters with regard to retirement benefits: policy formulation / Framing of Rules interpretation of policy/ rules relaxation of rules in individuals cases exemption from rules Facilitating Redressal of grievances
2	Head of office of the Ministry/ deptt. from where employees retired	verification of service making good omissions in service Book Processing , calculation and sanction of retirement benefits/ revision thereof Forwarding of pension papers to PAO
3	PAO	Preparation and issue of Pension Payment Order (PPO) Forwarding the PPO to CPAO Amendment/ revision of PPOs
4	CPAO	Issue of Special Seal Authority (SSA) to the concerned link branch of banks Accounting procedure
5	Paying branch (Pension Disbursing authority ) opted by the pensioners	Disbursement of pension/ DR Calculation of arrears of pension/ FP Disbursement of FMA Restoration of commuted portion of pension after 25 years Grant of FP on the death of pension

Rules & Regulations administered by the Department

D/oP&PW administers the following rules:

Central Civil Services (Extraordinary Pensions) Rules

General Provident Fund (Civil Services) Rules 1960

Contributory Provident Fund (India)Rules 1962

The Pension Act, 1871

Payment of Arrears of Pension (Nomination) Rules, 1983

Liberalized Pensionary awards in the case of death/disablement as a result of attack by extremists, anti-social elements, etc.

Arrangement that exists for consultation with, or representation by, the members of the public

D/oP&PW has set up a Standing Committee Of Voluntary Agencies (SCOVA) 1986 as per the recommendations of Parliamentary Consultative Committee to mobilise the voluntary efforts to supplement the Government Action. It is a useful forum for holding consultation with the stakeholders, i.e., the pensioners through their Associations. It provides the Associations an opportunity for raising their problems directly before the concerned Ministries, as the officials of these Ministries are also present in the meeting. It also provides valuable feedback to the Government for effective implementation of the programmes and gives direction for the future course of action. It has observed a healthy tradition of constructive discussion.

Information and Facilitation Counter

Facilities available to citizens/pensioners for obtaining information:

Department has set up an Information and facilitation counter in Lok Nayak Bhawan to provide information with a public service interface to the pensioners across the counter and to deal with their queries and compliance at a single point.

The Information and Facilitation Counter aims to:

Provide information regarding services, schemes and procedures through brochures, booklets, reports etc.
Provide information regarding position of waiting lists and applications through computer screens updated every day and through computerized query to Departmental database.
Receive complaints including applications under R.T.I., issue acknowledgment slips, indicating the section dealing with the complaints.

The Facilitation Centre is being manned by Section Officer with appropriate orientation, capable of speaking English and local language for handling pensioners and knowledge of use of computers.

IFC is functional in front of Gate No. 2 of lok Nayak Bhawan, Khan Market, New Delhi 110003 . following are details of the concerned official, phone no. etc are as under:

Smt. Harjit Kaur, Section Officer, Phone No.011-24652985 (telefax)

Central Public Information Officers

CPIOs List (English Version) (HindiVersion)

Mode of Payment of Fee for Seeking Information under RTI Act from DOP&PW

1. Cash against proper receipt to be given by the designated officer.

2. Demand Draft or Banker Cheque payable to Account Officer, DOP&PW.

Department of Personnel and Training
Department of Administrative Reforms & Public Grievances.

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