Computerisation of Grievances & action by the Department

All grievance petitions received from pensioners and family pensioners are being registered on the computer and a computer generated letter indicating the grievance forwarded to the nodal grievance officer of the concerned Ministry/Department. An automatic reminder generation system also exists so that the representations are attended to and monitored upto the level of final action. Receipts of replies are taken on record and status of pendency updated and regularly monitored.



Department of Personnel and Training
Department of Administrative Reforms & Public Grievances.